Tala888 Privacy Policy

This Privacy Policy outlines the guidelines for ensuring the security of information related to organizations and individuals who access and/or conduct transactions on the website https://www-tala.com.ph/.

1. Purpose of Information Collection

This Privacy Policy explains how Tala888 collects, consolidates, stores, uses, and protects the information of organizations and individuals (customers) who access or transact on Tala888. By accessing or conducting transactions on Tala888, customers are deemed to have read, understood, and agreed to comply with this policy, including its amendments and supplements. Any modifications or updates to this policy will take effect five days after their announcement on Tala888.

2. Specific Regulations

2.1. Scope of Information Collection

When customers transact and/or register accounts on Tala888, they are required to provide certain necessary information based on the transaction or registration.

Customers are responsible for ensuring that the information they provide is accurate, complete, and up-to-date. Tala888 assumes no liability for disputes arising from inaccurate, outdated, or falsified information provided by customers.

Customers agree that Tala888 may record and retain the content of (i) calls made by customers to Tala888’s customer support hotline, and (ii) calls made by Tala888’s customer support to customers (hereinafter collectively referred to as “Call Recordings”).

2.2. Commitment to Information Storage and Security

All customer information, as well as exchanges between customers and Tala888, is securely stored and protected by Tala888’s systems.

Tala888 implements appropriate technical and security measures to prevent unauthorized access or use of customer information. It also collaborates with security experts to regularly update the latest cybersecurity practices to ensure customer data is protected when they access, register, or use Tala888’s features.

Data collected by Tala888 is stored and secured on servers protected by firewalls, access control measures, and data encryption.

Customers are strictly prohibited from using tools or programs to unlawfully interfere with Tala888’s systems or alter its data structure. Any actions aimed at disrupting, compromising, or infiltrating Tala888’s data systems, as well as any activities prohibited under Vietnamese law, are not allowed.

If Tala888 detects any intentional acts of forgery, fraud, or unauthorized dissemination of information, it reserves the right to forward the customer’s personal data to the relevant authorities for legal action.

2.3. Duration of Information Storage and Usage

For active accounts, Tala888 will retain and use customer information indefinitely until the account is closed.

For closed accounts, Tala888 will retain the customer’s personal and access information to prevent fraud, conduct investigations, and resolve inquiries. This information will be stored on Tala888’s servers for a maximum of 12 months from the account closure date. After this period, Tala888 will permanently delete the customer’s personal information.

2.4. Scope of Customer Information Usage

Tala888 reserves the right to use customer-provided information, including but not limited to:

  • Delivering services/features based on customer needs and habits while using Tala888;
  • Detecting and preventing fraudulent activities or attempts to compromise customer accounts or impersonate customer identities on Tala888;
  • Communicating, assisting, and resolving customer-related issues in special circumstances.

2.5. Links to Other Websites

Customers are responsible for protecting their account information and must not share any account-related details or login credentials for Tala888 on any website other than the official Tala888 website: https://www-tala.com.ph/.

Customers are solely responsible for any issues arising from accessing Tala888 through websites other than its official domain.

2.6. Sharing Customer Information

Tala888 does not share customer information with any third party unless required to comply with requests from authorized governmental agencies, legal regulations, or when it is necessary for Tala888 to provide services/features to customers (e.g., sharing necessary information with software deployment or demonstration units).

In addition to these cases, Tala888 will specifically notify customers if customer information needs to be disclosed to a third party. In such instances, Tala888 commits to disclosing customer information only with the customer’s consent.

Tala888 may share customer information for the following purposes:

  • Market Research and Analytical Reports: Tala888 may use customer information for market research, aggregating, and analyzing general customer information (e.g., average age, geographical location). Detailed information will be anonymized and used solely for statistical purposes. If Tala888 conducts surveys requiring customer participation, any responses provided by customers will not be shared with any third party.
  • Exchanging Customer Information with Partners under Customer Care Agreements: Tala888 may share customer information with its affiliated partners and both domestic and international websites linked to Tala888. This sharing enables Tala888 to provide customers with information about products, services, and other relevant topics of interest. If Tala888’s affiliated companies are granted access to customer information, they are required to strictly adhere to the provisions of this policy.
  • Exchanging Customer Information with Third-Party Partners: Tala888 may share customer information with agents and subcontractors for purposes such as data analysis, marketing, and customer service support. Tala888 may also exchange customer information with third parties to prevent fraud and mitigate credit risks.
  • Exchanging Customer Information with Advertising Partners: Tala888’s systems that track customer behavior on advertising platforms (e.g., customer marketing, demographic reports, customer interests using tools like Google Analytics) may collect information such as age, gender, preferences, and interaction frequency with ads. Customers can opt out of behavior tracking by Google Analytics and customize the way ads are displayed on Google using the ad settings feature.

2.7. Customer Rights

Customers have the right to request access to their personal data and request Tala888 to correct any inaccuracies in their data free of charge. At any time, customers can request Tala888 to stop using their personal data for marketing purposes.

2.8. Use of Cookies

Tala888 uses cookies and similar technologies to collect information such as browsing history and customer preferences while accessing and using Tala888’s features. These technologies enhance security and help Tala888 better understand customer needs and preferences, thereby providing improved services.

2.9. Contact and Queries

If you have any questions, concerns, or feedback regarding our Privacy Policy, please contact us via the Contact form on the website or directly through our hotline.

We reserve the right to make changes to this policy. All changes will be reflected on the website.

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